{"id":3,"date":"2025-09-12T09:02:19","date_gmt":"2025-09-12T09:02:19","guid":{"rendered":"https:\/\/albaculture.com\/?page_id=3"},"modified":"2025-10-09T03:40:41","modified_gmt":"2025-10-09T01:40:41","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/albaculture.com\/fr\/privacy-policy\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"\r\n<h1 class=\"text-2xl font-bold mt-1 text-text-100 wp-block-heading\">Privacy Policy<\/h1>\r\n<p class=\"whitespace-normal break-words\"><strong>AlbaCulture Tour Operator<\/strong><br \/>Licensed Cultural Tours in Albania<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Last Updated:<\/strong> January 2025<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">1. Introduction<\/h2>\r\n<p class=\"whitespace-normal break-words\">Welcome to AlbaCulture (&#8220;we,&#8221; &#8220;us,&#8221; &#8220;our,&#8221; or &#8220;AlbaCulture&#8221;). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website <a class=\"underline\" href=\"https:\/\/albaculture.com\">https:\/\/albaculture.com<\/a>, use our services, or communicate with us.<\/p>\r\n<p class=\"whitespace-normal break-words\">This Privacy Policy applies to all information collected through our website, email, phone communications, WhatsApp, and any related services, sales, marketing, or events (collectively, &#8220;Services&#8221;).<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Please read this Privacy Policy carefully.<\/strong> By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Company Information<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>AlbaCulture Tour Operator<\/strong><br \/>Licensed Tour Operator in Albania<br \/>Email: <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a><br \/>Telephone: +355 69 692 2676 (WhatsApp preferred)<br \/>Website: <a class=\"underline\" href=\"http:\/\/www.albaculture.com\">www.albaculture.com<\/a><\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">2. Information We Collect<\/h2>\r\n<p class=\"whitespace-normal break-words\">We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or otherwise when you contact us.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">2.1 Personal Information You Provide to Us<\/h3>\r\n<p class=\"whitespace-normal break-words\">The personal information we collect depends on the context of your interactions with us and the choices you make. The personal information we may collect includes:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Contact Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">First name and last name<\/li>\r\n<li class=\"whitespace-normal break-words\">Email address<\/li>\r\n<li class=\"whitespace-normal break-words\">Phone number (including WhatsApp contact)<\/li>\r\n<li class=\"whitespace-normal break-words\">Mailing address, city, state\/province, postal\/ZIP code, country<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Booking and Travel Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Passport information (number, issue date, expiration date, nationality)<\/li>\r\n<li class=\"whitespace-normal break-words\">Date of birth<\/li>\r\n<li class=\"whitespace-normal break-words\">Emergency contact details<\/li>\r\n<li class=\"whitespace-normal break-words\">Travel companion information (names and relationships)<\/li>\r\n<li class=\"whitespace-normal break-words\">Travel dates and preferences<\/li>\r\n<li class=\"whitespace-normal break-words\">Accommodation preferences<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Health and Dietary Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Medical conditions relevant to tour participation<\/li>\r\n<li class=\"whitespace-normal break-words\">Mobility limitations or accessibility requirements<\/li>\r\n<li class=\"whitespace-normal break-words\">Dietary restrictions and allergies<\/li>\r\n<li class=\"whitespace-normal break-words\">Medication requirements (where relevant to tour safety)<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Payment Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Bank transfer details and payment receipts<\/li>\r\n<li class=\"whitespace-normal break-words\">Billing address<\/li>\r\n<li class=\"whitespace-normal break-words\">Transaction records<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Communication Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Information contained in or relating to any communication you send to us (email content, inquiry forms, chat messages)<\/li>\r\n<li class=\"whitespace-normal break-words\">Records of correspondence and conversations with our staff<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Social Media Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">If you interact with us through social media platforms, we may receive information from those platforms, including your profile information and any content you share with us<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Other Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Tour reviews and feedback<\/li>\r\n<li class=\"whitespace-normal break-words\">Marketing preferences<\/li>\r\n<li class=\"whitespace-normal break-words\">Special requests or requirements<\/li>\r\n<li class=\"whitespace-normal break-words\">Photographs or videos (if you participate in tours and consent to promotional use)<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">2.2 Information Automatically Collected<\/h3>\r\n<p class=\"whitespace-normal break-words\">When you visit our Website, we may automatically collect certain information about your device and browsing actions, including:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Technical Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">IP address<\/li>\r\n<li class=\"whitespace-normal break-words\">Browser type and version<\/li>\r\n<li class=\"whitespace-normal break-words\">Operating system<\/li>\r\n<li class=\"whitespace-normal break-words\">Device type (desktop, mobile, tablet)<\/li>\r\n<li class=\"whitespace-normal break-words\">Time zone setting and location<\/li>\r\n<li class=\"whitespace-normal break-words\">Browser plug-in types and versions<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Usage Information:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Pages you visit on our Website<\/li>\r\n<li class=\"whitespace-normal break-words\">Time and date of your visit<\/li>\r\n<li class=\"whitespace-normal break-words\">Time spent on pages<\/li>\r\n<li class=\"whitespace-normal break-words\">Links you click<\/li>\r\n<li class=\"whitespace-normal break-words\">Page response times and download errors<\/li>\r\n<li class=\"whitespace-normal break-words\">Referring\/exit pages and URLs<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Tracking Technologies:<\/strong> We use cookies and similar tracking technologies to collect and track information and to improve and analyze our Services. You can control cookies through your browser settings.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">2.3 Information from Third Parties<\/h3>\r\n<p class=\"whitespace-normal break-words\">We may receive information about you from:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Service Providers:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Hotel partners (booking confirmations, special requests)<\/li>\r\n<li class=\"whitespace-normal break-words\">Transportation providers<\/li>\r\n<li class=\"whitespace-normal break-words\">Restaurant and activity partners<\/li>\r\n<li class=\"whitespace-normal break-words\">Payment processors<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Public Sources:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Travel review websites (if you post reviews about our services)<\/li>\r\n<li class=\"whitespace-normal break-words\">Social media platforms (if you tag or mention us)<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">3. How We Use Your Information<\/h2>\r\n<p class=\"whitespace-normal break-words\">We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes with your consent and\/or in compliance with our legal obligations.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">3.1 Legitimate Business Purposes<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>To Provide and Manage Our Services:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Process and manage your tour bookings and reservations<\/li>\r\n<li class=\"whitespace-normal break-words\">Coordinate accommodation, transportation, guides, and activities<\/li>\r\n<li class=\"whitespace-normal break-words\">Provide customer support and respond to inquiries<\/li>\r\n<li class=\"whitespace-normal break-words\">Communicate with you about your booking (confirmations, changes, reminders)<\/li>\r\n<li class=\"whitespace-normal break-words\">Arrange special requirements (dietary needs, accessibility accommodations)<\/li>\r\n<li class=\"whitespace-normal break-words\">Provide emergency assistance during tours<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>To Process Payments:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Facilitate payment transactions and issue invoices<\/li>\r\n<li class=\"whitespace-normal break-words\">Maintain payment records for accounting and tax purposes<\/li>\r\n<li class=\"whitespace-normal break-words\">Detect and prevent fraud<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>To Comply with Legal Obligations:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Report tourism statistics to Albanian authorities as required by Law No. 93\/2015 &#8220;On Tourism&#8221;<\/li>\r\n<li class=\"whitespace-normal break-words\">Maintain records for tax compliance (7-year retention required by Albanian law)<\/li>\r\n<li class=\"whitespace-normal break-words\">Respond to legal requests and prevent illegal activities<\/li>\r\n<li class=\"whitespace-normal break-words\">Comply with Albanian data protection and tourism regulations<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>To Communicate with You:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Send booking confirmations and updates<\/li>\r\n<li class=\"whitespace-normal break-words\">Respond to your inquiries and requests<\/li>\r\n<li class=\"whitespace-normal break-words\">Send you important notices about changes to our Terms and Conditions or Privacy Policy<\/li>\r\n<li class=\"whitespace-normal break-words\">Provide tour-related information and documentation<\/li>\r\n<li class=\"whitespace-normal break-words\">Send pre-departure information and travel tips<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>To Improve Our Services:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Analyze Website usage and tour feedback to improve our offerings<\/li>\r\n<li class=\"whitespace-normal break-words\">Conduct research and development<\/li>\r\n<li class=\"whitespace-normal break-words\">Test new features and services<\/li>\r\n<li class=\"whitespace-normal break-words\">Troubleshoot technical issues<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>For Marketing and Promotional Purposes (with your consent):<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Send you newsletters, promotional materials, and special offers about our tours<\/li>\r\n<li class=\"whitespace-normal break-words\">Share information about new tour packages and Albanian travel experiences<\/li>\r\n<li class=\"whitespace-normal break-words\">Display targeted advertising (if you have consented)<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">You can opt out of marketing communications at any time by clicking the &#8220;unsubscribe&#8221; link in our emails or contacting us directly.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>To Protect Our Business:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Monitor and analyze usage and trends<\/li>\r\n<li class=\"whitespace-normal break-words\">Prevent fraudulent transactions and protect against criminal activity<\/li>\r\n<li class=\"whitespace-normal break-words\">Enforce our Terms and Conditions<\/li>\r\n<li class=\"whitespace-normal break-words\">Protect our legal rights and interests<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">3.2 With Your Consent<\/h3>\r\n<p class=\"whitespace-normal break-words\">We may use your information for other purposes with your explicit consent, such as:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Using photographs or videos featuring you for promotional purposes<\/li>\r\n<li class=\"whitespace-normal break-words\">Sending you marketing communications<\/li>\r\n<li class=\"whitespace-normal break-words\">Sharing your information with specific third parties you have authorized<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">You may withdraw your consent at any time by contacting us.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">4. How We Share Your Information<\/h2>\r\n<p class=\"whitespace-normal break-words\">We may share your personal information in the following situations:<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">4.1 Service Providers and Business Partners<\/h3>\r\n<p class=\"whitespace-normal break-words\">We share your information with third-party service providers who perform services on our behalf or help us provide our tours:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Tourism Service Partners:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Hotels and accommodation providers (name, contact details, special requests, dietary requirements)<\/li>\r\n<li class=\"whitespace-normal break-words\">Transportation companies and drivers (name, contact details, pickup locations)<\/li>\r\n<li class=\"whitespace-normal break-words\">Licensed tour guides (name, contact details, relevant health\/mobility information)<\/li>\r\n<li class=\"whitespace-normal break-words\">Restaurants and catering services (name, dietary restrictions)<\/li>\r\n<li class=\"whitespace-normal break-words\">Museums, archaeological sites, and attraction partners (group information)<\/li>\r\n<li class=\"whitespace-normal break-words\">Travel insurance providers (if arranged through us)<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Business Service Providers:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Payment processors and banking institutions (payment and billing information)<\/li>\r\n<li class=\"whitespace-normal break-words\">IT service providers and website hosting (technical information)<\/li>\r\n<li class=\"whitespace-normal break-words\">Email and communication service providers<\/li>\r\n<li class=\"whitespace-normal break-words\">Analytics and advertising providers (anonymized or aggregated data)<\/li>\r\n<li class=\"whitespace-normal break-words\">Legal and accounting professionals (as necessary for compliance)<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">All service providers are contractually required to protect your information and use it only for the purposes we specify.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">4.2 Legal and Regulatory Authorities<\/h3>\r\n<p class=\"whitespace-normal break-words\">We may disclose your information to government authorities, regulators, or law enforcement when:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Required by Albanian law or legal process<\/li>\r\n<li class=\"whitespace-normal break-words\">Necessary to respond to legal claims or proceedings<\/li>\r\n<li class=\"whitespace-normal break-words\">Required for tourism reporting to Albanian Ministry of Tourism and Environment<\/li>\r\n<li class=\"whitespace-normal break-words\">Necessary to comply with tax and financial regulations<\/li>\r\n<li class=\"whitespace-normal break-words\">Required to protect public safety or prevent crime<\/li>\r\n<li class=\"whitespace-normal break-words\">Necessary to enforce our Terms and Conditions or protect our rights<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">4.3 Business Transfers<\/h3>\r\n<p class=\"whitespace-normal break-words\">If AlbaCulture is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">4.4 With Your Consent<\/h3>\r\n<p class=\"whitespace-normal break-words\">We may share your information with third parties when you have given us specific consent to do so, such as:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Sharing tour reviews you provide with us on our website or social media<\/li>\r\n<li class=\"whitespace-normal break-words\">Using photographs or videos featuring you in promotional materials<\/li>\r\n<li class=\"whitespace-normal break-words\">Providing references or recommendations at your request<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">4.5 Aggregated or Anonymized Data<\/h3>\r\n<p class=\"whitespace-normal break-words\">We may share aggregated or anonymized information that cannot identify you personally with:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Tourism industry partners for research and analysis<\/li>\r\n<li class=\"whitespace-normal break-words\">Marketing agencies for industry reports<\/li>\r\n<li class=\"whitespace-normal break-words\">Public authorities for statistical purposes<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">5. Tracking Technologies and Cookies<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">5.1 What Are Cookies?<\/h3>\r\n<p class=\"whitespace-normal break-words\">Cookies are small text files placed on your device when you visit a website. They help websites recognize your device and remember information about your visit.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">5.2 How We Use Cookies<\/h3>\r\n<p class=\"whitespace-normal break-words\">We use cookies and similar tracking technologies for the following purposes:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Essential Cookies (Required):<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Enable core website functionality<\/li>\r\n<li class=\"whitespace-normal break-words\">Remember your language preferences<\/li>\r\n<li class=\"whitespace-normal break-words\">Maintain security and prevent fraud<\/li>\r\n<li class=\"whitespace-normal break-words\">Ensure website stability<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Analytics Cookies:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Understand how visitors use our Website<\/li>\r\n<li class=\"whitespace-normal break-words\">Track Website performance and identify technical issues<\/li>\r\n<li class=\"whitespace-normal break-words\">Analyze user behavior to improve our Services<\/li>\r\n<li class=\"whitespace-normal break-words\">Generate statistical reports about Website usage<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">We use <strong>Google Analytics<\/strong> to collect and analyze Website usage data. Google Analytics uses cookies to track your interactions with our Website. The information generated (including your IP address) is transmitted to and stored by Google on servers worldwide. Google uses this information to evaluate your use of our Website, compile reports on Website activity, and provide other services related to Website activity and internet usage.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Learn more about Google Analytics:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><a class=\"underline\" href=\"https:\/\/policies.google.com\/technologies\/partner-sites\" target=\"_blank\" rel=\"noopener\">How Google uses data<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\"><a class=\"underline\" href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener\">Google Analytics privacy policy<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\"><a class=\"underline\" href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" target=\"_blank\" rel=\"noopener\">Opt-out of Google Analytics<\/a><\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Functionality Cookies:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Remember your preferences and settings<\/li>\r\n<li class=\"whitespace-normal break-words\">Pre-fill contact forms with your information<\/li>\r\n<li class=\"whitespace-normal break-words\">Provide enhanced features and personalization<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Marketing and Advertising Cookies (Optional):<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Deliver relevant advertisements based on your interests<\/li>\r\n<li class=\"whitespace-normal break-words\">Measure advertising campaign effectiveness<\/li>\r\n<li class=\"whitespace-normal break-words\">Limit the number of times you see an advertisement<\/li>\r\n<li class=\"whitespace-normal break-words\">Track whether you clicked on our advertisements<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">5.3 Cookie Duration<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Session Cookies:<\/strong> Temporary cookies deleted when you close your browser<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Persistent Cookies:<\/strong> Remain on your device for a set period or until you delete them<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">5.4 Managing Cookies<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>Browser Settings:<\/strong> You can control and manage cookies through your browser settings. Most browsers allow you to:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">View and delete cookies<\/li>\r\n<li class=\"whitespace-normal break-words\">Block cookies from specific websites<\/li>\r\n<li class=\"whitespace-normal break-words\">Block all third-party cookies<\/li>\r\n<li class=\"whitespace-normal break-words\">Delete all cookies when you close your browser<\/li>\r\n<li class=\"whitespace-normal break-words\">Enable &#8220;do not track&#8221; settings<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Note:<\/strong> Disabling certain cookies may affect Website functionality and prevent you from using some features.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Browser-Specific Instructions:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><a class=\"underline\" href=\"https:\/\/support.google.com\/chrome\/answer\/95647\" target=\"_blank\" rel=\"noopener\">Chrome<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\"><a class=\"underline\" href=\"https:\/\/support.mozilla.org\/en-US\/kb\/enable-and-disable-cookies-website-preferences\" target=\"_blank\" rel=\"noopener\">Firefox<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\"><a class=\"underline\" href=\"https:\/\/support.apple.com\/guide\/safari\/manage-cookies-and-website-data-sfri11471\/mac\" target=\"_blank\" rel=\"noopener\">Safari<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\"><a class=\"underline\" href=\"https:\/\/support.microsoft.com\/en-us\/help\/4027947\/windows-delete-cookies\" target=\"_blank\" rel=\"noopener\">Edge<\/a><\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Opt-Out Tools:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Google Analytics opt-out: <a class=\"underline\" href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" target=\"_blank\" rel=\"noopener\">https:\/\/tools.google.com\/dlpage\/gaoptout<\/a><\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">5.5 Do Not Track Signals<\/h3>\r\n<p class=\"whitespace-normal break-words\">Some browsers have &#8220;Do Not Track&#8221; (DNT) features. Currently, there is no industry standard for responding to DNT signals. We do not currently respond to DNT browser signals.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">6. International Data Transfers<\/h2>\r\n<p class=\"whitespace-normal break-words\">AlbaCulture is based in Albania. If you access our Services from outside Albania, your information may be transferred to, stored, and processed in Albania.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Data Protection Standards:<\/strong> Albania has adopted data protection legislation aligned with European standards. However, Albanian data protection laws may differ from laws in your country.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Transfers to Third Countries:<\/strong> Some of our service providers (such as Google Analytics, email service providers, or website hosting) may be located in countries outside Albania and the European Economic Area (EEA), including the United States.<\/p>\r\n<p class=\"whitespace-normal break-words\">When we transfer your personal information to third countries, we implement appropriate safeguards, including:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Standard Contractual Clauses approved by the European Commission<\/li>\r\n<li class=\"whitespace-normal break-words\">Ensuring service providers maintain adequate data protection standards<\/li>\r\n<li class=\"whitespace-normal break-words\">Relying on adequacy decisions where applicable<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">By using our Services, you acknowledge and consent to the transfer of your information to Albania and other countries where our service providers operate.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">7. Data Security<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">7.1 Security Measures<\/h3>\r\n<p class=\"whitespace-normal break-words\">We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Technical Security:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Secure Socket Layer (SSL) encryption for data transmission<\/li>\r\n<li class=\"whitespace-normal break-words\">Secure servers and databases with access controls<\/li>\r\n<li class=\"whitespace-normal break-words\">Regular security updates and patches<\/li>\r\n<li class=\"whitespace-normal break-words\">Firewalls and intrusion detection systems<\/li>\r\n<li class=\"whitespace-normal break-words\">Encrypted backups of critical data<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Organizational Security:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Restricted access to personal information (only authorized personnel)<\/li>\r\n<li class=\"whitespace-normal break-words\">Confidentiality agreements with employees and contractors<\/li>\r\n<li class=\"whitespace-normal break-words\">Regular security training for staff<\/li>\r\n<li class=\"whitespace-normal break-words\">Security audits and risk assessments<\/li>\r\n<li class=\"whitespace-normal break-words\">Incident response procedures<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Physical Security:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Secure office premises with access controls<\/li>\r\n<li class=\"whitespace-normal break-words\">Secure storage of physical documents containing personal information<\/li>\r\n<li class=\"whitespace-normal break-words\">Secure disposal procedures for sensitive documents<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">7.2 Payment Security<\/h3>\r\n<p class=\"whitespace-normal break-words\">We do not store complete credit card information. Payment processing is handled through secure bank transfers. You are responsible for maintaining the security of your bank account information and ensuring secure transmission of payment details.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">7.3 Limitations<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>No System Is Completely Secure:<\/strong> While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Your Responsibility:<\/strong> You are responsible for:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Maintaining the confidentiality of your account information<\/li>\r\n<li class=\"whitespace-normal break-words\">Using secure internet connections when transmitting sensitive information<\/li>\r\n<li class=\"whitespace-normal break-words\">Not sharing personal information unnecessarily<\/li>\r\n<li class=\"whitespace-normal break-words\">Reporting any suspected security breaches to us immediately<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Third-Party Security:<\/strong> We are not responsible for the security practices of third-party websites you may access through links on our Website. Review their privacy policies before providing information.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">8. Data Retention<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">8.1 Retention Periods<\/h3>\r\n<p class=\"whitespace-normal break-words\">We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Active Booking Data:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">During the booking process and tour duration<\/li>\r\n<li class=\"whitespace-normal break-words\">Plus 12 months after tour completion for customer support and feedback purposes<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Financial and Tax Records:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">7 years after transaction date (required by Albanian tax law)<\/li>\r\n<li class=\"whitespace-normal break-words\">Includes invoices, payment records, and booking documentation<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Marketing Communications:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Until you unsubscribe or request deletion<\/li>\r\n<li class=\"whitespace-normal break-words\">Minimum retention for suppression lists to ensure you don&#8217;t receive unwanted communications<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Legal and Dispute Records:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Duration of legal proceedings or disputes<\/li>\r\n<li class=\"whitespace-normal break-words\">Plus applicable statute of limitations period (typically 1 year for tourism claims under Albanian law)<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Website Analytics Data:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Typically 26 months for Google Analytics (automatically deleted by Google)<\/li>\r\n<li class=\"whitespace-normal break-words\">Aggregated data may be retained indefinitely as it cannot identify you<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">8.2 Deletion After Retention Period<\/h3>\r\n<p class=\"whitespace-normal break-words\">After the retention period expires, we securely delete or anonymize your personal information using:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Secure deletion software for electronic data<\/li>\r\n<li class=\"whitespace-normal break-words\">Physical destruction (shredding) for paper documents<\/li>\r\n<li class=\"whitespace-normal break-words\">Anonymization techniques that make re-identification impossible<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">8.3 Exceptions<\/h3>\r\n<p class=\"whitespace-normal break-words\">We may retain certain information beyond standard retention periods when:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Required by law or regulatory authorities<\/li>\r\n<li class=\"whitespace-normal break-words\">Necessary for ongoing legal proceedings<\/li>\r\n<li class=\"whitespace-normal break-words\">You have specifically requested continued retention<\/li>\r\n<li class=\"whitespace-normal break-words\">Necessary to establish, exercise, or defend legal claims<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">9. Your Data Protection Rights (GDPR)<\/h2>\r\n<p class=\"whitespace-normal break-words\">If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have specific data protection rights under the General Data Protection Regulation (GDPR) and UK GDPR.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.1 Right to Access<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have the right to request access to the personal information we hold about you. You can request:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Confirmation of whether we process your personal information<\/li>\r\n<li class=\"whitespace-normal break-words\">A copy of your personal information<\/li>\r\n<li class=\"whitespace-normal break-words\">Information about how we use and share your information<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>How to Exercise:<\/strong> Contact us at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;Data Access Request&#8221; in the subject line.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Response Time:<\/strong> We will respond within 30 days of receiving your request.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Fee:<\/strong> The first copy is free. Additional copies may incur a reasonable administrative fee.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.2 Right to Rectification<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have the right to request correction of inaccurate or incomplete personal information.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>How to Exercise:<\/strong> Contact us at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;Data Correction Request&#8221; and specify the information requiring correction.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Response Time:<\/strong> We will correct inaccurate information within 30 days.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.3 Right to Erasure (&#8220;Right to Be Forgotten&#8221;)<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have the right to request deletion of your personal information in certain circumstances:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">The information is no longer necessary for the purposes it was collected<\/li>\r\n<li class=\"whitespace-normal break-words\">You withdraw consent (where processing was based on consent)<\/li>\r\n<li class=\"whitespace-normal break-words\">You object to processing and there are no overriding legitimate grounds<\/li>\r\n<li class=\"whitespace-normal break-words\">The information was unlawfully processed<\/li>\r\n<li class=\"whitespace-normal break-words\">Erasure is required to comply with legal obligations<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Limitations:<\/strong> We may refuse erasure if we need to retain information to:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Comply with legal obligations (e.g., 7-year tax retention requirement)<\/li>\r\n<li class=\"whitespace-normal break-words\">Establish, exercise, or defend legal claims<\/li>\r\n<li class=\"whitespace-normal break-words\">Fulfill a contract with you<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>How to Exercise:<\/strong> Contact us at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;Deletion Request.&#8221;<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.4 Right to Restriction of Processing<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have the right to request that we limit how we use your personal information in certain circumstances:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">You contest the accuracy of the information (restriction during verification)<\/li>\r\n<li class=\"whitespace-normal break-words\">Processing is unlawful but you don&#8217;t want deletion<\/li>\r\n<li class=\"whitespace-normal break-words\">We no longer need the data but you need it for legal claims<\/li>\r\n<li class=\"whitespace-normal break-words\">You have objected to processing (restriction pending verification)<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>How to Exercise:<\/strong> Contact us at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;Restriction Request.&#8221;<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.5 Right to Data Portability<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another controller when:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Processing is based on consent or contract<\/li>\r\n<li class=\"whitespace-normal break-words\">Processing is carried out by automated means<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>How to Exercise:<\/strong> Contact us at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;Data Portability Request.&#8221;<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Format:<\/strong> We will provide data in CSV or PDF format unless you specify another format.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.6 Right to Object<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have the right to object to processing of your personal information when:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Processing is based on legitimate interests<\/li>\r\n<li class=\"whitespace-normal break-words\">Processing is for direct marketing purposes<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Direct Marketing:<\/strong> You can opt out of marketing communications at any time by:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Clicking &#8220;unsubscribe&#8221; in marketing emails<\/li>\r\n<li class=\"whitespace-normal break-words\">Contacting us at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">Calling us at +355 69 692 2676<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Other Processing:<\/strong> You may object to other processing based on legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.7 Right to Withdraw Consent<\/h3>\r\n<p class=\"whitespace-normal break-words\">Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>How to Exercise:<\/strong> Contact us at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> or use opt-out mechanisms provided in communications.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.8 Right to Lodge a Complaint<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have the right to lodge a complaint with a data protection supervisory authority if you believe we have violated your data protection rights.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Albanian Authority:<\/strong> Commissioner for the Right to Information and Personal Data Protection Address: Blvd. &#8220;Zhan D&#8217;Ark&#8221;, No. 3, Tirana, Albania Website: <a class=\"underline\" href=\"http:\/\/www.idp.al\" target=\"_blank\" rel=\"noopener\">www.idp.al<\/a> Email: <a class=\"underline\" href=\"mailto:info@idp.al\">info@idp.al<\/a><\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>EU Citizens:<\/strong> You may also lodge a complaint with the supervisory authority in your country of residence.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.9 Automated Decision-Making<\/h3>\r\n<p class=\"whitespace-normal break-words\">We do not use automated decision-making or profiling that produces legal effects or significantly affects you.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">9.10 Exercising Your Rights<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>How to Submit Requests:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Email: <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> (preferred method)<\/li>\r\n<li class=\"whitespace-normal break-words\">Phone: +355 69 692 2676<\/li>\r\n<li class=\"whitespace-normal break-words\">Post: AlbaCulture Tour Operator, [complete address]<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Verification:<\/strong> We may request additional information to verify your identity before processing your request to prevent unauthorized access to your information.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Response Time:<\/strong> We will respond to requests within 30 days. If we need more time (maximum 60 days total), we will notify you of the extension and reasons.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Fees:<\/strong> Requests are generally free. We may charge a reasonable fee for manifestly unfounded, excessive, or repetitive requests.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Refusal:<\/strong> If we refuse your request, we will explain the reasons and inform you of your right to lodge a complaint with a supervisory authority.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">10. Marketing Communications<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">10.1 Types of Marketing Communications<\/h3>\r\n<p class=\"whitespace-normal break-words\">With your consent, we may send you:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Email newsletters about Albanian travel and culture<\/li>\r\n<li class=\"whitespace-normal break-words\">Promotional offers and special tour discounts<\/li>\r\n<li class=\"whitespace-normal break-words\">Information about new tour packages and destinations<\/li>\r\n<li class=\"whitespace-normal break-words\">Seasonal travel tips and destination guides<\/li>\r\n<li class=\"whitespace-normal break-words\">Invitations to events or webinars<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">10.2 How We Obtain Consent<\/h3>\r\n<p class=\"whitespace-normal break-words\">We obtain consent for marketing communications when you:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Check the opt-in box on our contact form<\/li>\r\n<li class=\"whitespace-normal break-words\">Subscribe to our newsletter<\/li>\r\n<li class=\"whitespace-normal break-words\">Request information about our tours (implied interest)<\/li>\r\n<li class=\"whitespace-normal break-words\">Attend our events and provide contact information<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">10.3 Opt-Out Mechanisms<\/h3>\r\n<p class=\"whitespace-normal break-words\">You can opt out of marketing communications at any time by:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Email Unsubscribe:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Click the &#8220;unsubscribe&#8221; link at the bottom of any marketing email<\/li>\r\n<li class=\"whitespace-normal break-words\">Your preferences will be updated immediately<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Contact Us Directly:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Email: <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;Unsubscribe&#8221; in subject line<\/li>\r\n<li class=\"whitespace-normal break-words\">Phone: +355 69 692 2676<\/li>\r\n<li class=\"whitespace-normal break-words\">Specify which communications you want to stop<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Update Preferences:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Contact us to update your communication preferences without completely unsubscribing<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">10.4 Effect of Opt-Out<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>What Stops:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Promotional emails and newsletters<\/li>\r\n<li class=\"whitespace-normal break-words\">Marketing offers and advertisements<\/li>\r\n<li class=\"whitespace-normal break-words\">Non-essential travel tips and information<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>What Continues:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Transactional emails about your bookings (confirmations, updates, invoices)<\/li>\r\n<li class=\"whitespace-normal break-words\">Important service announcements<\/li>\r\n<li class=\"whitespace-normal break-words\">Responses to your inquiries<\/li>\r\n<li class=\"whitespace-normal break-words\">Legal notifications<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">10.5 Processing Time<\/h3>\r\n<p class=\"whitespace-normal break-words\">Opt-out requests are processed within 5 business days. You may receive communications already in progress during this period.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">11. Third-Party Websites and Services<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">11.1 Links to Other Websites<\/h3>\r\n<p class=\"whitespace-normal break-words\">Our Website may contain links to third-party websites, including:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Hotel and accommodation websites<\/li>\r\n<li class=\"whitespace-normal break-words\">Airline booking platforms<\/li>\r\n<li class=\"whitespace-normal break-words\">Albanian tourism information sites<\/li>\r\n<li class=\"whitespace-normal break-words\">Social media platforms<\/li>\r\n<li class=\"whitespace-normal break-words\">Payment processors<\/li>\r\n<li class=\"whitespace-normal break-words\">Travel review sites<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>We Are Not Responsible:<\/strong> These third-party websites have their own privacy policies. We do not control and are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any information.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">11.2 Social Media Features<\/h3>\r\n<p class=\"whitespace-normal break-words\">Our Website may include social media features such as:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Facebook, Instagram, Twitter, LinkedIn sharing buttons<\/li>\r\n<li class=\"whitespace-normal break-words\">&#8220;Like&#8221; or &#8220;Follow&#8221; buttons<\/li>\r\n<li class=\"whitespace-normal break-words\">Embedded social media feeds<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">These features may collect your IP address, pages visited, and may set cookies. Social media features are hosted by third parties or directly on our Website. Your interactions with these features are governed by the privacy policies of the companies providing them.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">11.3 Third-Party Service Providers<\/h3>\r\n<p class=\"whitespace-normal break-words\">We use third-party service providers that may collect information about you:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Google Analytics:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Collects Website usage data<\/li>\r\n<li class=\"whitespace-normal break-words\">Privacy policy: <a class=\"underline\" href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener\">https:\/\/policies.google.com\/privacy<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">Opt-out: <a class=\"underline\" href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" target=\"_blank\" rel=\"noopener\">https:\/\/tools.google.com\/dlpage\/gaoptout<\/a><\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Email Service Providers:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Process and deliver our email communications<\/li>\r\n<li class=\"whitespace-normal break-words\">Subject to their privacy policies and data processing agreements<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Payment Processors:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Process bank transfers and payment transactions<\/li>\r\n<li class=\"whitespace-normal break-words\">Subject to banking privacy and security regulations<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">11.4 Your Responsibility<\/h3>\r\n<p class=\"whitespace-normal break-words\">You are responsible for:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Reviewing third-party privacy policies<\/li>\r\n<li class=\"whitespace-normal break-words\">Understanding how third parties use your information<\/li>\r\n<li class=\"whitespace-normal break-words\">Managing privacy settings on third-party platforms<\/li>\r\n<li class=\"whitespace-normal break-words\">Making informed decisions about sharing information<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">12. Children&#8217;s Privacy<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">12.1 Age Restrictions<\/h3>\r\n<p class=\"whitespace-normal break-words\">Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13 years of age without verifiable parental consent.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">12.2 Minors Traveling with Adults<\/h3>\r\n<p class=\"whitespace-normal break-words\">When minors (under 18) participate in our tours:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">They must be accompanied by a parent or legal guardian<\/li>\r\n<li class=\"whitespace-normal break-words\">The parent\/guardian must provide consent for the minor&#8217;s participation<\/li>\r\n<li class=\"whitespace-normal break-words\">The parent\/guardian accepts our Terms and Conditions on the minor&#8217;s behalf<\/li>\r\n<li class=\"whitespace-normal break-words\">We collect only information necessary for tour participation and safety<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Information Collected About Minors:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Name and age<\/li>\r\n<li class=\"whitespace-normal break-words\">Passport information (for border crossings and accommodation)<\/li>\r\n<li class=\"whitespace-normal break-words\">Emergency contact information<\/li>\r\n<li class=\"whitespace-normal break-words\">Relevant health or dietary information (for safety)<\/li>\r\n<li class=\"whitespace-normal break-words\">Parent\/guardian contact details<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">12.3 Parental Rights<\/h3>\r\n<p class=\"whitespace-normal break-words\">Parents and guardians have the right to:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Review personal information we hold about their children<\/li>\r\n<li class=\"whitespace-normal break-words\">Request correction or deletion of information<\/li>\r\n<li class=\"whitespace-normal break-words\">Refuse further collection or use of their child&#8217;s information<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Exercise Rights:<\/strong> Contact <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;Minor&#8217;s Privacy Request&#8221; in the subject line.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">12.4 If We Discover We Have Collected Children&#8217;s Data<\/h3>\r\n<p class=\"whitespace-normal break-words\">If we learn we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us immediately at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a>.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">12.5 COPPA Compliance<\/h3>\r\n<p class=\"whitespace-normal break-words\">While we are based in Albania, we respect the U.S. Children&#8217;s Online Privacy Protection Act (COPPA) and do not knowingly collect information from children under 13 without parental consent.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">13. California Privacy Rights<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">13.1 California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)<\/h3>\r\n<p class=\"whitespace-normal break-words\">If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">13.2 Information We Collect<\/h3>\r\n<p class=\"whitespace-normal break-words\">In the past 12 months, we have collected the following categories of personal information from California residents:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Identifiers:<\/strong> Name, email address, phone number, postal address, IP address<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Personal information under Cal. Civ. Code \u00a7 1798.80:<\/strong> Name, address, telephone number, passport information, payment information<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Protected classifications:<\/strong> Age, date of birth, nationality<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Commercial information:<\/strong> Booking history, payment records, tour preferences<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Internet activity:<\/strong> Website browsing history, search history, interaction with our Website<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Geolocation data:<\/strong> IP address-based location<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Sensory information:<\/strong> Photographs or videos (with consent)<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Professional information:<\/strong> If provided in communications<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Inferences:<\/strong> Preferences and characteristics derived from your activity<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">13.3 How We Use Personal Information<\/h3>\r\n<p class=\"whitespace-normal break-words\">We use personal information for the business and commercial purposes described in Section 3 of this Privacy Policy, including:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Providing and managing tour services<\/li>\r\n<li class=\"whitespace-normal break-words\">Processing payments<\/li>\r\n<li class=\"whitespace-normal break-words\">Marketing and advertising (with consent)<\/li>\r\n<li class=\"whitespace-normal break-words\">Analyzing and improving our services<\/li>\r\n<li class=\"whitespace-normal break-words\">Complying with legal obligations<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">13.4 Sharing Personal Information<\/h3>\r\n<p class=\"whitespace-normal break-words\">We share personal information with the categories of third parties described in Section 4 of this Privacy Policy, including service providers, business partners, and legal authorities.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Sale of Personal Information:<\/strong> We do NOT sell personal information to third parties for monetary consideration.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Sharing for Cross-Context Behavioral Advertising:<\/strong> We may share personal information with advertising partners for targeted advertising purposes. This may constitute &#8220;sharing&#8221; under CPRA.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">13.5 Your California Privacy Rights<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>Right to Know:<\/strong> You have the right to request that we disclose:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Categories of personal information collected<\/li>\r\n<li class=\"whitespace-normal break-words\">Sources of personal information<\/li>\r\n<li class=\"whitespace-normal break-words\">Business or commercial purpose for collecting information<\/li>\r\n<li class=\"whitespace-normal break-words\">Categories of third parties with whom we share information<\/li>\r\n<li class=\"whitespace-normal break-words\">Specific pieces of personal information we have collected about you<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Right to Delete:<\/strong> You have the right to request deletion of personal information we collected from you, subject to certain exceptions.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Right to Correct:<\/strong> You have the right to request correction of inaccurate personal information.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Right to Opt-Out of Sale\/Sharing:<\/strong> You have the right to opt out of the &#8220;sale&#8221; or &#8220;sharing&#8221; of your personal information.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Right to Limit Use of Sensitive Personal Information:<\/strong> We do not use or disclose sensitive personal information for purposes other than those specified in CPRA regulations.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Right to Non-Discrimination:<\/strong> We will not discriminate against you for exercising your CPRA rights, including by:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Denying goods or services<\/li>\r\n<li class=\"whitespace-normal break-words\">Charging different prices or rates<\/li>\r\n<li class=\"whitespace-normal break-words\">Providing different quality of services<\/li>\r\n<li class=\"whitespace-normal break-words\">Suggesting you will receive different prices or quality of services<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">13.6 Exercising Your Rights<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>How to Submit Requests:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Email: <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;California Privacy Request&#8221; in subject line<\/li>\r\n<li class=\"whitespace-normal break-words\">Phone: +355 69 692 2676<\/li>\r\n<li class=\"whitespace-normal break-words\">Website: Visit <a class=\"underline\" href=\"https:\/\/albaculture.com\/contact\">https:\/\/albaculture.com\/contact<\/a><\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Verification:<\/strong> We will verify your identity before processing requests to protect your personal information.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Authorized Agents:<\/strong> You may designate an authorized agent to submit requests on your behalf. The agent must provide written authorization.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Response Time:<\/strong> We will respond within 45 days of receiving your request. If we need more time (up to 90 days total), we will notify you.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">13.7 California &#8220;Shine the Light&#8221; Law<\/h3>\r\n<p class=\"whitespace-normal break-words\">California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">13.8 Do Not Sell or Share My Personal Information<\/h3>\r\n<p class=\"whitespace-normal break-words\">While we do not sell personal information for monetary consideration, you can opt out of sharing for targeted advertising purposes by:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Emailing <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> with &#8220;Do Not Share My Information&#8221;<\/li>\r\n<li class=\"whitespace-normal break-words\">Contacting us at +355 69 692 2676<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">14. Contact Us<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">14.1 Privacy Questions and Concerns<\/h3>\r\n<p class=\"whitespace-normal break-words\">If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Email:<\/strong> <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a> (Preferred method)<br \/><strong>Subject Line:<\/strong> &#8220;Privacy Inquiry&#8221; or &#8220;Privacy Complaint&#8221;<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Telephone:<\/strong> +355 69 692 2676 (WhatsApp preferred)<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Website Contact Form:<\/strong> <a class=\"underline\" href=\"https:\/\/albaculture.com\/contact\">https:\/\/albaculture.com\/contact<\/a><\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Postal Mail:<\/strong> AlbaCulture Tour Operator<br \/>[Complete Postal Address]<br \/>Albania<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">14.2 Business Hours<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>Monday \u2013 Friday:<\/strong> 9:00 AM \u2013 6:00 PM (Albanian time &#8211; CET\/CEST)<br \/><strong>Saturday:<\/strong> 9:00 AM \u2013 1:00 PM<br \/><strong>Sunday:<\/strong> Closed (emergency contact available for active tour participants)<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">14.3 Response Time<\/h3>\r\n<p class=\"whitespace-normal break-words\">We aim to respond to privacy inquiries within:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Email\/Website:<\/strong> 2 business days for acknowledgment; 10 business days for substantive response<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Phone:<\/strong> Immediate response during business hours<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Data subject requests:<\/strong> 30 days as required by GDPR<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">14.4 Complaints<\/h3>\r\n<p class=\"whitespace-normal break-words\">If you believe we have violated your privacy rights or you are unsatisfied with our response to your privacy concerns:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Albanian Authority:<\/strong> Commissioner for the Right to Information and Personal Data Protection<br \/>Blvd. &#8220;Zhan D&#8217;Ark&#8221;, No. 3<br \/>Tirana, Albania<br \/>Website: <a class=\"underline\" href=\"http:\/\/www.idp.al\" target=\"_blank\" rel=\"noopener\">www.idp.al<\/a><br \/>Email: <a class=\"underline\" href=\"mailto:info@idp.al\">info@idp.al<\/a><\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>EU Residents:<\/strong> You may lodge a complaint with the supervisory authority in your country of residence.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>California Residents:<\/strong> You may contact the California Attorney General&#8217;s Office.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">15. Changes to This Privacy Policy<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">15.1 Updates and Modifications<\/h3>\r\n<p class=\"whitespace-normal break-words\">We may update this Privacy Policy from time to time to reflect:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Changes in our privacy practices<\/li>\r\n<li class=\"whitespace-normal break-words\">Changes in applicable laws and regulations<\/li>\r\n<li class=\"whitespace-normal break-words\">New features or services we offer<\/li>\r\n<li class=\"whitespace-normal break-words\">Feedback from users and regulators<\/li>\r\n<li class=\"whitespace-normal break-words\">Technological developments<\/li>\r\n<li class=\"whitespace-normal break-words\">Changes in our business operations<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">15.2 Notice of Changes<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>Material Changes:<\/strong> If we make material changes that significantly affect your privacy rights, we will:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Update the &#8220;Last Updated&#8221; date at the top of this Privacy Policy<\/li>\r\n<li class=\"whitespace-normal break-words\">Notify you by email (if we have your email address)<\/li>\r\n<li class=\"whitespace-normal break-words\">Display a prominent notice on our Website<\/li>\r\n<li class=\"whitespace-normal break-words\">Provide at least 30 days&#8217; notice before changes take effect<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Minor Changes:<\/strong> For non-material changes (clarifications, formatting, minor updates), we will:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Update the &#8220;Last Updated&#8221; date<\/li>\r\n<li class=\"whitespace-normal break-words\">Post the revised Privacy Policy on our Website<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">15.3 Your Continued Use<\/h3>\r\n<p class=\"whitespace-normal break-words\">Your continued use of our Services after the effective date of Privacy Policy changes constitutes your acceptance of the revised Privacy Policy.<\/p>\r\n<p class=\"whitespace-normal break-words\">If you do not agree to the updated Privacy Policy:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Stop using our Services<\/li>\r\n<li class=\"whitespace-normal break-words\">Contact us to delete your account and personal information (subject to legal retention requirements)<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">15.4 Version History<\/h3>\r\n<p class=\"whitespace-normal break-words\">We maintain previous versions of this Privacy Policy for reference. You may request previous versions by contacting <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a>.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">16. Legal Basis for Processing (GDPR)<\/h2>\r\n<p class=\"whitespace-normal break-words\">Under GDPR, we must have a legal basis for processing your personal information. We rely on the following legal bases:<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">16.1 Contract Performance<\/h3>\r\n<p class=\"whitespace-normal break-words\">Processing is necessary to perform our contract with you or take steps before entering a contract:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Processing booking requests and confirmations<\/li>\r\n<li class=\"whitespace-normal break-words\">Coordinating tour services (accommodation, transportation, guides)<\/li>\r\n<li class=\"whitespace-normal break-words\">Managing payments and issuing invoices<\/li>\r\n<li class=\"whitespace-normal break-words\">Providing customer support<\/li>\r\n<li class=\"whitespace-normal break-words\">Fulfilling our obligations under our Terms and Conditions<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">16.2 Legal Obligations<\/h3>\r\n<p class=\"whitespace-normal break-words\">Processing is necessary to comply with legal obligations:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Tourism reporting to Albanian authorities (Law No. 93\/2015 &#8220;On Tourism&#8221;)<\/li>\r\n<li class=\"whitespace-normal break-words\">Tax and accounting record-keeping (7-year retention requirement)<\/li>\r\n<li class=\"whitespace-normal break-words\">Responding to legal requests and court orders<\/li>\r\n<li class=\"whitespace-normal break-words\">Preventing fraud and illegal activities<\/li>\r\n<li class=\"whitespace-normal break-words\">Complying with data protection regulations<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">16.3 Legitimate Interests<\/h3>\r\n<p class=\"whitespace-normal break-words\">Processing is necessary for our legitimate interests or those of a third party (provided your rights do not override these interests):<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Improving and developing our Services<\/li>\r\n<li class=\"whitespace-normal break-words\">Analyzing Website usage and tour feedback<\/li>\r\n<li class=\"whitespace-normal break-words\">Preventing fraud and ensuring security<\/li>\r\n<li class=\"whitespace-normal break-words\">Managing business operations efficiently<\/li>\r\n<li class=\"whitespace-normal break-words\">Marketing our services to existing customers<\/li>\r\n<li class=\"whitespace-normal break-words\">Protecting our legal rights and property<\/li>\r\n<li class=\"whitespace-normal break-words\">Enhancing customer experience<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">We balance our legitimate interests against your privacy rights before processing personal information on this basis.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">16.4 Consent<\/h3>\r\n<p class=\"whitespace-normal break-words\">Processing is based on your explicit consent:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Marketing communications and newsletters<\/li>\r\n<li class=\"whitespace-normal break-words\">Using photographs or videos for promotional purposes<\/li>\r\n<li class=\"whitespace-normal break-words\">Optional cookies and tracking technologies<\/li>\r\n<li class=\"whitespace-normal break-words\">Sharing information with specific third parties beyond service provision<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">16.5 Vital Interests<\/h3>\r\n<p class=\"whitespace-normal break-words\">Processing is necessary to protect vital interests (yours or another person&#8217;s):<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Medical emergencies during tours<\/li>\r\n<li class=\"whitespace-normal break-words\">Emergency assistance and safety situations<\/li>\r\n<li class=\"whitespace-normal break-words\">Contacting emergency contacts in urgent situations<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">17. Specific Data Processing Activities<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">17.1 Email Communications<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>What We Collect:<\/strong> Email address, name, content of your messages, email metadata (timestamps, IP addresses)<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>How We Use It:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Respond to inquiries and booking requests<\/li>\r\n<li class=\"whitespace-normal break-words\">Send booking confirmations and tour information<\/li>\r\n<li class=\"whitespace-normal break-words\">Provide customer support<\/li>\r\n<li class=\"whitespace-normal break-words\">Send marketing communications (with consent)<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Legal Basis:<\/strong> Contract performance, consent (for marketing), legitimate interests<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Retention:<\/strong> Active bookings plus 12 months; marketing lists until unsubscribe<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">17.2 Website Analytics<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>What We Collect:<\/strong> IP address, pages visited, time on site, browser information, device type, referring websites<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>How We Use It:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Understand how visitors use our Website<\/li>\r\n<li class=\"whitespace-normal break-words\">Improve Website functionality and user experience<\/li>\r\n<li class=\"whitespace-normal break-words\">Identify technical issues<\/li>\r\n<li class=\"whitespace-normal break-words\">Generate statistical reports<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Tools Used:<\/strong> Google Analytics<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Legal Basis:<\/strong> Legitimate interests (with cookie consent where required)<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Retention:<\/strong> Up to 26 months (Google Analytics default)<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Opt-Out:<\/strong> Use Google Analytics opt-out browser add-on<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">17.3 Payment Processing<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>What We Collect:<\/strong> Bank transfer details, payment receipts, billing address, transaction records<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>How We Use It:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Process tour payments<\/li>\r\n<li class=\"whitespace-normal break-words\">Issue invoices and receipts<\/li>\r\n<li class=\"whitespace-normal break-words\">Maintain financial records for accounting<\/li>\r\n<li class=\"whitespace-normal break-words\">Comply with tax regulations<\/li>\r\n<li class=\"whitespace-normal break-words\">Detect and prevent fraud<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Legal Basis:<\/strong> Contract performance, legal obligations<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Retention:<\/strong> 7 years (Albanian tax law requirement)<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Security:<\/strong> Bank-level security for transaction processing<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">17.4 Tour Participation Data<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>What We Collect:<\/strong> Health information, dietary restrictions, mobility limitations, emergency contacts, special requirements<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>How We Use It:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Ensure your safety and wellbeing during tours<\/li>\r\n<li class=\"whitespace-normal break-words\">Accommodate special needs<\/li>\r\n<li class=\"whitespace-normal break-words\">Provide appropriate meals and services<\/li>\r\n<li class=\"whitespace-normal break-words\">Respond to emergencies<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Legal Basis:<\/strong> Contract performance, vital interests, consent<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Retention:<\/strong> Duration of tour plus 12 months<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Sensitivity:<\/strong> This is sensitive data; we implement additional security measures<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">17.5 Photography and Video<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>What We Collect:<\/strong> Photographs and videos featuring tour participants<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>How We Use It:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Promotional materials (website, social media, brochures)<\/li>\r\n<li class=\"whitespace-normal break-words\">Marketing campaigns<\/li>\r\n<li class=\"whitespace-normal break-words\">Documenting tour experiences<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Legal Basis:<\/strong> Explicit consent<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Retention:<\/strong> Until consent is withdrawn or indefinitely for published materials<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Your Rights:<\/strong> You may opt out or request removal at any time<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">17.6 Customer Reviews and Feedback<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>What We Collect:<\/strong> Your name, review content, ratings, comments<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>How We Use It:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Display on our Website and social media<\/li>\r\n<li class=\"whitespace-normal break-words\">Improve our services<\/li>\r\n<li class=\"whitespace-normal break-words\">Respond to feedback<\/li>\r\n<li class=\"whitespace-normal break-words\">Share with potential customers<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Legal Basis:<\/strong> Consent (by submitting review), legitimate interests<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Retention:<\/strong> Indefinitely unless you request removal<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Your Rights:<\/strong> You may request modification or removal of your review<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">18. Data Protection Officer<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">18.1 DPO Contact Information<\/h3>\r\n<p class=\"whitespace-normal break-words\">For data protection inquiries, you may contact our Data Protection contact:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Email:<\/strong> <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a><br \/><strong>Subject Line:<\/strong> &#8220;Data Protection Officer&#8221; or &#8220;DPO&#8221;<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Note:<\/strong> As a small-to-medium enterprise, we are not required to appoint a formal Data Protection Officer under GDPR Article 37. However, our management team is responsible for data protection compliance and will address your privacy concerns.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">18.2 When to Contact Our DPO Contact<\/h3>\r\n<p class=\"whitespace-normal break-words\">Contact our data protection contact for:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Questions about how we process your personal information<\/li>\r\n<li class=\"whitespace-normal break-words\">Exercising your data protection rights (access, deletion, rectification, etc.)<\/li>\r\n<li class=\"whitespace-normal break-words\">Concerns about data security<\/li>\r\n<li class=\"whitespace-normal break-words\">Complaints about privacy practices<\/li>\r\n<li class=\"whitespace-normal break-words\">Information about data breaches<\/li>\r\n<li class=\"whitespace-normal break-words\">Questions about international data transfers<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">19. Data Breach Notification<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">19.1 Our Commitment<\/h3>\r\n<p class=\"whitespace-normal break-words\">We take data security seriously and have implemented measures to prevent data breaches. However, no system is completely secure.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">19.2 What We Will Do<\/h3>\r\n<p class=\"whitespace-normal break-words\">If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will:<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Notify Authorities:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Report to the Albanian Commissioner for the Right to Information and Personal Data Protection within 72 hours of becoming aware of the breach<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Notify You:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">If the breach is likely to result in a high risk to your rights, we will notify you without undue delay<\/li>\r\n<li class=\"whitespace-normal break-words\">Notification will include:\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Nature of the breach<\/li>\r\n<li class=\"whitespace-normal break-words\">Likely consequences<\/li>\r\n<li class=\"whitespace-normal break-words\">Measures we have taken or propose to take<\/li>\r\n<li class=\"whitespace-normal break-words\">Contact information for further inquiries<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Take Action:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Investigate the breach<\/li>\r\n<li class=\"whitespace-normal break-words\">Contain and mitigate the breach<\/li>\r\n<li class=\"whitespace-normal break-words\">Implement additional security measures<\/li>\r\n<li class=\"whitespace-normal break-words\">Document the breach and our response<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">19.3 What You Should Do<\/h3>\r\n<p class=\"whitespace-normal break-words\">If you suspect a data breach or unauthorized access to your information:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Contact us immediately at <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">Change any passwords if applicable<\/li>\r\n<li class=\"whitespace-normal break-words\">Monitor your accounts for suspicious activity<\/li>\r\n<li class=\"whitespace-normal break-words\">Report any fraudulent activity to appropriate authorities<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">20. Special Categories of Personal Data<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">20.1 Definition<\/h3>\r\n<p class=\"whitespace-normal break-words\">Special categories of personal data (sensitive data) include information about:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Health and medical conditions<\/li>\r\n<li class=\"whitespace-normal break-words\">Dietary restrictions related to religion or philosophy<\/li>\r\n<li class=\"whitespace-normal break-words\">Racial or ethnic origin (if disclosed)<\/li>\r\n<li class=\"whitespace-normal break-words\">Religious or philosophical beliefs (if relevant to tour requirements)<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">20.2 When We Collect Sensitive Data<\/h3>\r\n<p class=\"whitespace-normal break-words\">We collect sensitive data only when necessary for:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Ensuring your safety during tours (health conditions, mobility limitations)<\/li>\r\n<li class=\"whitespace-normal break-words\">Accommodating dietary restrictions (religious, health-related, or ethical reasons)<\/li>\r\n<li class=\"whitespace-normal break-words\">Providing appropriate services and support<\/li>\r\n<li class=\"whitespace-normal break-words\">Responding to emergencies<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">20.3 Legal Basis for Processing Sensitive Data<\/h3>\r\n<p class=\"whitespace-normal break-words\">We process sensitive data based on:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Explicit consent:<\/strong> You provide explicit consent when disclosing health or dietary information<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Vital interests:<\/strong> Necessary to protect your life or physical well-being in emergencies<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Substantial public interest:<\/strong> Ensuring equal access to services<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">20.4 Extra Protection<\/h3>\r\n<p class=\"whitespace-normal break-words\">We implement additional security measures for sensitive data:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Strict access controls (only authorized personnel)<\/li>\r\n<li class=\"whitespace-normal break-words\">Enhanced encryption<\/li>\r\n<li class=\"whitespace-normal break-words\">Separate storage systems<\/li>\r\n<li class=\"whitespace-normal break-words\">Regular security audits<\/li>\r\n<li class=\"whitespace-normal break-words\">Staff training on handling sensitive information<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">20.5 Your Rights<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have enhanced rights regarding sensitive data:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">You may withdraw consent at any time<\/li>\r\n<li class=\"whitespace-normal break-words\">We will only use sensitive data for specified purposes<\/li>\r\n<li class=\"whitespace-normal break-words\">We will not share sensitive data unnecessarily<\/li>\r\n<li class=\"whitespace-normal break-words\">You may request deletion (subject to legal requirements)<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">21. Automated Processing and Profiling<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">21.1 No Automated Decision-Making<\/h3>\r\n<p class=\"whitespace-normal break-words\">We do NOT use automated decision-making or profiling that produces legal effects or similarly significantly affects you.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">21.2 Limited Automated Processing<\/h3>\r\n<p class=\"whitespace-normal break-words\">We use limited automated processing for:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Email filtering and spam detection<\/li>\r\n<li class=\"whitespace-normal break-words\">Website analytics (aggregated data only)<\/li>\r\n<li class=\"whitespace-normal break-words\">Fraud detection algorithms (alerts reviewed by humans)<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\">All significant decisions about your booking, services, or customer support are made by humans.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">21.3 Your Rights<\/h3>\r\n<p class=\"whitespace-normal break-words\">Under GDPR Article 22, you have the right not to be subject to decisions based solely on automated processing. Since we do not engage in such practices, this right is automatically respected.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">22. International Data Transfer Safeguards<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">22.1 Standard Contractual Clauses<\/h3>\r\n<p class=\"whitespace-normal break-words\">When transferring personal data to countries outside the EEA that do not provide adequate protection, we use Standard Contractual Clauses (SCCs) approved by the European Commission.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">22.2 Service Provider Agreements<\/h3>\r\n<p class=\"whitespace-normal break-words\">We require all service providers processing personal data on our behalf to:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Implement appropriate technical and organizational security measures<\/li>\r\n<li class=\"whitespace-normal break-words\">Process data only according to our instructions<\/li>\r\n<li class=\"whitespace-normal break-words\">Notify us of any data breaches<\/li>\r\n<li class=\"whitespace-normal break-words\">Assist with data subject rights requests<\/li>\r\n<li class=\"whitespace-normal break-words\">Delete or return data when services end<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">22.3 Transfer Impact Assessments<\/h3>\r\n<p class=\"whitespace-normal break-words\">We conduct Transfer Impact Assessments to ensure that data transferred to third countries receives adequate protection, considering:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Laws and practices in the destination country<\/li>\r\n<li class=\"whitespace-normal break-words\">Additional security measures implemented<\/li>\r\n<li class=\"whitespace-normal break-words\">Risks to data subjects&#8217; rights<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">23. Transparency and Accountability<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">23.1 Records of Processing Activities<\/h3>\r\n<p class=\"whitespace-normal break-words\">We maintain records of our data processing activities as required by GDPR Article 30, including:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Purposes of processing<\/li>\r\n<li class=\"whitespace-normal break-words\">Categories of data subjects and personal data<\/li>\r\n<li class=\"whitespace-normal break-words\">Recipients of personal data<\/li>\r\n<li class=\"whitespace-normal break-words\">International transfers<\/li>\r\n<li class=\"whitespace-normal break-words\">Retention periods<\/li>\r\n<li class=\"whitespace-normal break-words\">Security measures<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">23.2 Data Protection Impact Assessments<\/h3>\r\n<p class=\"whitespace-normal break-words\">We conduct Data Protection Impact Assessments (DPIAs) for processing activities that pose high risks to your rights and freedoms.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">23.3 Privacy by Design and Default<\/h3>\r\n<p class=\"whitespace-normal break-words\">We implement privacy by design and default principles:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Minimizing data collection<\/li>\r\n<li class=\"whitespace-normal break-words\">Implementing security measures from the outset<\/li>\r\n<li class=\"whitespace-normal break-words\">Providing privacy-friendly default settings<\/li>\r\n<li class=\"whitespace-normal break-words\">Ensuring data protection throughout the data lifecycle<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">23.4 Staff Training<\/h3>\r\n<p class=\"whitespace-normal break-words\">We provide regular data protection training to our staff to ensure:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Understanding of privacy principles<\/li>\r\n<li class=\"whitespace-normal break-words\">Compliance with data protection laws<\/li>\r\n<li class=\"whitespace-normal break-words\">Proper handling of personal information<\/li>\r\n<li class=\"whitespace-normal break-words\">Recognition of data breaches and security incidents<\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">24. Your Choices and Controls<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">24.1 Summary of Your Rights<\/h3>\r\n<p class=\"whitespace-normal break-words\">You have the following rights regarding your personal information:<\/p>\r\n<p class=\"whitespace-normal break-words\">\u2713 <strong>Access<\/strong> &#8211; Request copies of your personal information<br \/>\u2713 <strong>Rectification<\/strong> &#8211; Request correction of inaccurate information<br \/>\u2713 <strong>Erasure<\/strong> &#8211; Request deletion of your information<br \/>\u2713 <strong>Restriction<\/strong> &#8211; Request limited processing of your information<br \/>\u2713 <strong>Portability<\/strong> &#8211; Receive your information in machine-readable format<br \/>\u2713 <strong>Object<\/strong> &#8211; Object to certain processing activities<br \/>\u2713 <strong>Withdraw Consent<\/strong> &#8211; Withdraw consent for consent-based processing<br \/>\u2713 <strong>Opt-Out<\/strong> &#8211; Opt out of marketing communications<br \/>\u2713 <strong>Complain<\/strong> &#8211; Lodge a complaint with supervisory authorities<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">24.2 How to Exercise Your Rights<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>Primary Contact Method:<\/strong><br \/>Email: <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a><\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Alternative Methods:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Phone: +355 69 692 2676<\/li>\r\n<li class=\"whitespace-normal break-words\">Website: <a class=\"underline\" href=\"https:\/\/albaculture.com\/contact\">https:\/\/albaculture.com\/contact<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">Post: AlbaCulture Tour Operator, [Address], Albania<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>What to Include in Your Request:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Full name<\/li>\r\n<li class=\"whitespace-normal break-words\">Email address associated with your booking<\/li>\r\n<li class=\"whitespace-normal break-words\">Booking reference number (if applicable)<\/li>\r\n<li class=\"whitespace-normal break-words\">Specific right you wish to exercise<\/li>\r\n<li class=\"whitespace-normal break-words\">Any relevant details or context<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">24.3 Verification Process<\/h3>\r\n<p class=\"whitespace-normal break-words\">To protect your privacy, we will verify your identity before processing requests. We may ask for:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Additional identifying information<\/li>\r\n<li class=\"whitespace-normal break-words\">Proof of identity (passport copy, ID card)<\/li>\r\n<li class=\"whitespace-normal break-words\">Confirmation of email address or phone number<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">24.4 Response Time and Fees<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>Response Time:<\/strong> 30 days (may extend to 60 days for complex requests)<br \/><strong>Fees:<\/strong> Generally free (reasonable fee for excessive or repetitive requests)<br \/><strong>Updates:<\/strong> We will keep you informed if we need more time or information<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">25. Glossary of Terms<\/h2>\r\n<p class=\"whitespace-normal break-words\"><strong>Personal Information\/Personal Data:<\/strong> Any information relating to an identified or identifiable natural person.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Processing:<\/strong> Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Controller:<\/strong> The entity that determines the purposes and means of processing personal data (AlbaCulture).<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Processor:<\/strong> An entity that processes personal data on behalf of the controller (our service providers).<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Data Subject:<\/strong> An individual whose personal data is processed (you).<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Consent:<\/strong> Freely given, specific, informed, and unambiguous indication of agreement to processing.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Legitimate Interests:<\/strong> Processing necessary for legitimate business interests, balanced against individual rights.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>GDPR:<\/strong> General Data Protection Regulation (EU) 2016\/679.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>CCPA\/CPRA:<\/strong> California Consumer Privacy Act and California Privacy Rights Act.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Cookies:<\/strong> Small text files stored on your device when visiting websites.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Third Party:<\/strong> An entity other than you and AlbaCulture.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Anonymization:<\/strong> Processing that makes personal data unable to identify an individual.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Pseudonymization:<\/strong> Processing that makes personal data unable to identify an individual without additional information.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">26. Effective Date and Acceptance<\/h2>\r\n<p class=\"whitespace-normal break-words\"><strong>Effective Date:<\/strong> This Privacy Policy is effective as of the &#8220;Last Updated&#8221; date stated at the top of this document (January 2025).<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Acceptance:<\/strong> By using our Services after the effective date, you acknowledge that you have read, understood, and agree to this Privacy Policy.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Binding Agreement:<\/strong> This Privacy Policy forms part of our agreement with you, along with our Terms and Conditions.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Questions or Concerns:<\/strong> If you do not understand or agree with this Privacy Policy, please contact us before using our Services.<\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">27. Additional Resources<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">27.1 Related Documents<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Terms and Conditions:<\/strong> <a class=\"underline\" href=\"https:\/\/albaculture.com\/terms-and-conditions\">https:\/\/albaculture.com\/terms-and-conditions<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Cookie Policy:<\/strong> <a class=\"underline\" href=\"https:\/\/albaculture.com\/cookie-policy\">https:\/\/albaculture.com\/cookie-policy<\/a> (if separate)<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Booking Confirmation:<\/strong> Provided upon confirmed booking<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">27.2 External Resources<\/h3>\r\n<p class=\"whitespace-normal break-words\"><strong>Data Protection Authorities:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Albanian Commissioner: <a class=\"underline\" href=\"http:\/\/www.idp.al\" target=\"_blank\" rel=\"noopener\">www.idp.al<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">European Data Protection Board: <a class=\"underline\" href=\"https:\/\/edpb.europa.eu\" target=\"_blank\" rel=\"noopener\">https:\/\/edpb.europa.eu<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">Your Country&#8217;s Supervisory Authority: <a class=\"underline\" href=\"https:\/\/edpb.europa.eu\/about-edpb\/board\/members_en\" target=\"_blank\" rel=\"noopener\">https:\/\/edpb.europa.eu\/about-edpb\/board\/members_en<\/a><\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Privacy Tools:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Google Analytics Opt-Out: <a class=\"underline\" href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" target=\"_blank\" rel=\"noopener\">https:\/\/tools.google.com\/dlpage\/gaoptout<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">Browser Cookie Settings: Refer to your browser&#8217;s help documentation<\/li>\r\n<\/ul>\r\n<p class=\"whitespace-normal break-words\"><strong>Legal Framework:<\/strong><\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">GDPR Full Text: <a class=\"underline\" href=\"https:\/\/gdpr-info.eu\" target=\"_blank\" rel=\"noopener\">https:\/\/gdpr-info.eu<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">Albanian Data Protection Law: <a class=\"underline\" href=\"http:\/\/www.idp.al\" target=\"_blank\" rel=\"noopener\">www.idp.al<\/a><\/li>\r\n<li class=\"whitespace-normal break-words\">CCPA\/CPRA Information: <a class=\"underline\" href=\"https:\/\/oag.ca.gov\/privacy\/ccpa\" target=\"_blank\" rel=\"noopener\">https:\/\/oag.ca.gov\/privacy\/ccpa<\/a><\/li>\r\n<\/ul>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<p class=\"whitespace-normal break-words\"><strong>Thank you for trusting AlbaCulture with your personal information.<\/strong><\/p>\r\n<p class=\"whitespace-normal break-words\">We are committed to protecting your privacy and providing transparent information about our data practices. If you have any questions, concerns, or feedback about this Privacy Policy, please don&#8217;t hesitate to contact us.<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>AlbaCulture Tour Operator<\/strong><br \/>Authentic Albanian Cultural Experiences<\/p>\r\n<p class=\"whitespace-normal break-words\">\ud83d\udce7 Email: <a class=\"underline\" href=\"mailto:info@albaculture.com\">info@albaculture.com<\/a><br \/>\ud83d\udcde Phone: +355 69 692 2676 (WhatsApp)<br \/>\ud83c\udf10 Website: <a class=\"underline\" href=\"http:\/\/www.albaculture.com\">www.albaculture.com<\/a><\/p>\r\n<hr class=\"border-border-300 my-2\" \/>\r\n<p class=\"whitespace-normal break-words\"><strong>END OF PRIVACY POLICY<\/strong><\/p>\r\n<p class=\"whitespace-normal break-words\"><em>This Privacy Policy was last updated in January 2025 and is subject to Albanian law and international data protection regulations including GDPR, CCPA, and CPRA.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy AlbaCulture Tour OperatorLicensed Cultural Tours in Albania Last Updated: January 2025 1. Introduction Welcome to AlbaCulture (&#8220;we,&#8221; &#8220;us,&#8221; &#8220;our,&#8221; or &#8220;AlbaCulture&#8221;). We are committed to protecting your personal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/albaculture.com\/fr\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/albaculture.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/albaculture.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/albaculture.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/albaculture.com\/fr\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/albaculture.com\/fr\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":5817,"href":"https:\/\/albaculture.com\/fr\/wp-json\/wp\/v2\/pages\/3\/revisions\/5817"}],"wp:attachment":[{"href":"https:\/\/albaculture.com\/fr\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}